Describe the proper way to welcome a new member.

Welcoming a new member effectively is crucial for building rapport and encouraging their commitment to their fitness journey. Greeting them warmly and offering assistance creates a positive first impression and makes the new member feel valued and respected. This approach fosters a sense of community, which is one of the core values at Planet Fitness. By being friendly and approachable, staff can help new members feel comfortable, answer any questions they may have, and provide guidance on how to get the most out of their membership. This supportive environment can significantly enhance the member's experience and lead to greater member retention.

In contrast, providing a manual to read does not promote personal interaction or engagement. Directing someone to the locker room immediately overlooks the opportunity for personal connection and may make them feel rushed or unimportant. Avoiding interaction entirely goes against the welcoming spirit of the gym, potentially leaving new members feeling isolated or confused about what to do next.