How should you react if a member is using equipment improperly?

Intervening politely and offering guidance on proper equipment usage is essential for maintaining a safe and supportive environment in the gym. When a member is using equipment improperly, it can lead to potential injuries not only for that member but also for others in the facility. By addressing the situation right away, you demonstrate a commitment to the safety and well-being of all members.

Offering guidance helps educate the member on correct techniques, which can enhance their experience and effectiveness during workouts. It also makes them feel valued, as the intervention shows concern for their health and fitness journey. This proactive approach aligns with the core values of Planet Fitness, which emphasize a friendly and non-intimidating atmosphere for all members. Engaging positively with members contributes to a community that encourages learning and personal growth in fitness.