Is it necessary to offer a tour of the facility if a prospect visits with their two-year-old child?

Offering a tour of the facility to a prospect who visits with their two-year-old child is essential for several reasons. First, a tour allows the prospective member to visualize themselves and their family in the gym environment, ensuring that the facility is a good fit for their lifestyle and needs. This is particularly important for parents who want to ensure a welcoming and safe atmosphere for their children, even if the child is too young to engage in the workouts themselves.

Additionally, providing a tour demonstrates that the gym values all potential members, regardless of whether they are adults or children. It also reinforces a friendly and inclusive culture, which is a foundational principle of Planet Fitness. By taking the time to show the facilities, equipment, and amenities available, staff can address any concerns the parent may have about the child’s safety and well-being while they engage in fitness activities.

Offering a tour in this scenario can also help build rapport and trust, positively impacting the decision-making process for the prospective member. Thus, it is indeed necessary to provide the tour.