What should a Team Player do if approached by a member with a suggestion?

Listening attentively and relaying the suggestion is critical for fostering a positive environment for both members and staff. This approach demonstrates respect for the member's input, encourages open communication, and shows that their opinions matter. By actively listening, a Team Player can gain valuable insights about member needs and preferences, which can lead to improvements within the gym. Relaying the suggestion properly ensures that management is aware of member feedback, which can be instrumental in enhancing member satisfaction and retention.

Engaging with members in this way aligns with Planet Fitness's commitment to providing a supportive and inclusive atmosphere, further contributing to the community feel that the gym promotes.