What should staff do if a prospective member inquires about facilities with children?

Offering a full tour regardless is the correct approach because it demonstrates openness and transparency in addressing the prospective member's inquiries about facilities with children. A complete tour allows the staff to provide comprehensive information about the gym's policies, assets, and accommodations for families, creating a welcoming environment. This approach fosters trust and helps potential members feel comfortable and informed when considering the gym for themselves and their families.

While scheduling a later appointment may allow for more preparation, it can unintentionally frustrate the prospective member who is seeking immediate information. Refusing the tour entirely does not align with the customer service ethos of organizations like Planet Fitness, which emphasize inclusivity and support for all members. Only showing restricted areas would limit the prospective member's understanding of the complete experience and could leave questions unanswered. Providing a thorough tour addresses all concerns and reflects the facility's commitment to customer service.