What steps should be taken if a member is injured on the premises?

When a member is injured on the premises, the appropriate response involves several critical steps that prioritize the member's well-being and ensure proper protocol is followed. Assisting the injured individual immediately shows compassion and concern for their health, which is essential in any service-oriented environment like Planet Fitness.

Ensuring that the member receives medical attention is of utmost importance. This could range from calling emergency services if the situation is severe to providing first aid if it's a minor injury. Proper documentation is also crucial, as it provides a record of the incident, which is important for both liability and future reference. This documentation should include details of the injury, any first aid provided, and any witnesses present.

Notifying a supervisor is another vital step to ensure that the incident is addressed according to company policies and procedures. This ensures that appropriate actions are taken afterward, including reviewing safety protocols to prevent similar incidents in the future.

In contrast, leaving a member alone, merely notifying a supervisor without taking action, or sending them home without care can lead to further complications for the injured individual and potentially expose the facility to liability issues. Taking a comprehensive approach that combines immediate care, documentation, and communication aligns with both ethical responsibilities and legal obligations within the fitness environment.