Which statement about membership cancellation is true?

Prepare for the Planet Fitness Team Player Certification. Study with quizzes and flashcards, each question offers hints and explanations. Get ready for success!

The statement that a member cannot cancel while there is a balance is accurate because membership agreements often stipulate that any outstanding dues or fees must be settled before a cancellation can be processed. This policy ensures that all financial obligations are cleared, preventing any potential issues related to unpaid charges that could arise if a cancellation were allowed to proceed without addressing the balance.

Understanding this aspect is vital for team members to effectively handle membership inquiries and assist members through the cancellation process. By being aware of the financial responsibilities that must be met prior to cancellation, team players can provide clearer guidance to members and help them understand their obligations.

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